Knowledge sources: fixing common problems

Fix the messages the Sources pages can show when adding files, pages and other sources.

Where to find it

Sources

"This organisation has reached its knowledge base limit."

The organisation stores up to 3,000,000 characters across all agents. Delete or shorten sources you no longer need.

"PDF and Word files can be up to 10 MB."

Split the document or remove images, then upload again.

"This file could not be read. It may be damaged or password-protected."

Remove the password or save a fresh copy, then upload again.

"Reading this file took too long. Try a smaller file, or paste the text."

Split the file, or paste its text as a text snippet.

"PDF and Word files cannot be read on this server right now. Upload a .txt, .md, .csv or .json file, or paste the text."

Save the document as .txt or paste the text, or try again later.

"That page could not be read. Check the address and try again."

Open the address in your browser to check it works, then add it again.

"That address cannot be reached from our server."

Use a public web address; private or local addresses cannot be read.

"No readable pages were found on this site."

Add the pages one by one with Add page, or paste their text as a text snippet.

"This site's robots.txt asks crawlers not to read these pages, so they were not read."

Ask the site owner to allow them, or paste the text as a text snippet.