Why is a setting locked with “Upgrade your plan”?
A setting your plan does not include stays on screen, greyed out, with an “Upgrade your plan” button over it.
Where to find it
On the screen with the locked setting, for example a phone line’s settings
Open this screen
Steps
- A locked setting is greyed out and shows “Your plan does not include this. Upgrade your plan to use it.”
- Under it, the cheapest plan that includes the setting is named, for example “Available from the … plan”.
- Press “Upgrade your plan” to open “Plan & options”.
- An owner or admin presses “Apply for this plan” on that plan; the setting unlocks once the operator approves the change.
Troubleshooting
Saving is refused with the same message
The server checks your plan too, and refuses a locked setting with “Your plan does not include this. Upgrade your plan to use it.” Change the plan first.
Tips
- Today the lock covers a phone line’s settings (its AI agent switch, business hours, who to put through, call language and saved transfer numbers) for a plan without call answering.
Good to know
- If your plan cannot be read, nothing is shown locked on a guess.
Related how-tos
- Plan & options See your current plan, the plans on offer, this month’s usage, and ask for a different plan.
- How do I change my plan? Ask the operator to move your organisation to another plan. Nothing is charged here; the change takes effect once the operator approves it.
- Plan & options messages and what to do Understand each message the Plan & options page can show, and fix it.