Clear what is waiting for you (Your shift)
Log the outcomes you still owe and ring back the callbacks that are due, from the Your shift card on Home.
Where to find it
Home › Home dashboard › Your shift
Open this screenSteps
- Open “Home dashboard” in Full mode.
- In “Your shift”, the number beside “calls you have not logged an outcome for” is how many of your calls still have no outcome. Press it to open Call history.
- The number beside “callbacks due” is the callbacks you promised that are now due. Press it to open Inbound ops and work through them.
- When an admin has set targets for you, the table shows “Calls”, “Talk minutes” and “Sales” for today: what is “Done” against the “Target”.
- When both counts are cleared, the card says “Nothing is waiting on you.”
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| calls you have not logged an outcome for | Your calls with no outcome recorded yet; opens Call history. | — |
| callbacks due | Callbacks assigned to you that are due now; opens Inbound ops. | — |
| Today / Done / Target | Your progress against today's targets; a row shows only when its target is above zero. | — |
Troubleshooting
The Your shift card is missing.
It shows only when there is something to show: your counts or your targets. With neither loaded, it is left out.
Tips
- Logging the outcome right after each call keeps this card at zero.
Good to know
- Only your own calls and callbacks are counted here, not your team's.
Related how-tos
- Home See your desk at a glance when you sign in: today’s calls, the queue, alerts and what is waiting for you.
- Open a call and write it up Read a call's summary and transcript in the Call log, and have a note, a follow-up email or an outcome drafted from it.
- Inbound ops Run the inbound desk day to day: call-backs, queue pausing and draining, voicemail, holidays and emergency closures.