Voice overview and quick links
See the last 30 days at a glance and jump to any voice page.
Where to find it
Voice › Voice overview
Open this screen
Steps
- Open Voice › Voice overview.
- Read Calls with your agent, Agent turns, Handed to a person and Phone lines for the last 30 days.
- Read Knowledge base: how many agents and sources the organisation has. Press All agents to edit them.
- In Quick links, press Open the page on a row to go to Agent voice, Voice playground, Voice analytics, Call history, Outbound call agents, Voice channels, Phone book, Inbound calls or Developers.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Calls with your agent | Calls the agent answered and placed. | — |
| Agent turns | Times your agent answered a caller. | — |
| Handed to a person | Calls your agent passed to your team. | — |
| Phone lines | The organisation's phone lines. | — |
Troubleshooting
"These figures could not be loaded."
Press Try again. A failed read never turns into zeros.
Tips
- Developers (API keys and webhooks) is reached from these quick links.
Good to know
- With no phone line there are no calls to count, and the Phone lines tile says so.
Related how-tos
- Voice analytics and overview See how many calls your AI agent picked up, how often it answered, and when callers were put through to a person.
- Agent voice Set up one AI agent's voice conversations: its prompt, call voice, engine, transcriber, messages, limits and quick replies.
- Developers (voice) Find your organisation and agent IDs, manage webhooks, see your API keys and the public API endpoints.