Use the ready-made call scripts
Read a ready-made call script as text or a diagram, copy it into your own scripts, or add its result codes as call outcomes.
Where to find it
Settings › Phone lines › Call scripts
Open this screen
Steps
- Open Settings › Phone lines and scroll to Call scripts.
- Pick a script in the menu and switch between Text and Diagram.
- Press Use as my script to open its diagram as a new script of your own in the diagram editor, then save it there.
- On Text, press Use these as call outcomes to add the script's result codes to the outcomes agents pick after a call.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Text / Diagram | Shows the script as written steps or as a drawn diagram. | Text |
Troubleshooting
"This call script has no diagram in it, so there is nothing to draw. The written steps are on the other tab."
That script only has written steps. Read it on Text, or start a New diagram under Scripts.
A banner says the script is shown in another language.
The script is not written in the language you are reading in, so the closest version is shown.
Tips
- The copy is yours: editing it never changes the ready-made script.
Good to know
- Use these as call outcomes is for owners, administrators and managers.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Scripts Keep the call scripts your staff and AI agents follow: write them, draft them with AI, draw them as diagrams and attach them to lines, campaigns and batch calls.
- Script diagram See a script as steps and branches, move and edit them, and save it once for every line, agent and campaign that uses it.