Phone number problems and what they mean
Understand the messages you can get when requesting, routing or testing a phone number, and fix them.
Where to find it
Settings › Phone numbers
Open this screen
Steps
- Open Settings › Phone numbers.
- Find the message you saw in the list below.
- Follow its fix and try again.
Troubleshooting
"No phone number is connected to your organisation yet. Numbers are connected by CallDesk; contact support to add one."
Use Request a phone number.
"Not connected yet: this number takes no calls until CallDesk connects it."
The request is still waiting for CallDesk. Nothing rings until it is Connected.
"Added to your organisation. It rings a line once you route it in the number inventory below."
Choose a line in Routes to in Number inventory.
"That number is already on another line. Remove it there first."
Take the number off the other line first.
"That number belongs to another organisation."
Only your own organisation's numbers can be routed. Check the workspace you are in.
"Only an owner or admin of this organisation can request a phone number."
Ask your owner or an administrator.
"Too many requests are waiting. Cancel one or wait for CallDesk to process them."
Cancel a request or wait.
Related how-tos
- Phone numbers See the phone numbers connected to your organisation, request a new one, route each number to a line, and check call quality.
- Request a phone number Ask CallDesk for a new phone number for your organisation; once it is connected, route it to a line.
- Route a number to a line Choose which line answers each of your phone numbers, from the number inventory.
- Phone line problems and what they mean Understand each message a line can show about why the AI agent cannot answer or why real calls do not reach it, and fix it.