Check cover by skill and the roster by site
See whether each queue has someone qualified on shift, and who is rostered at each site in its own time zone.
Where to find it
Calls › Staffing ops › Skills & sites
Open this screenSteps
- Open 📞 Calls › Staffing ops and choose the “Skills & sites” tab.
- Read “Cover by skill, not by headcount”: for each queue, the skill it needs, how many are on shift and how many of them are qualified.
- A queue marked “no cover” has nobody qualified on shift.
- Read “Roster by site”: each site’s shifts with local times.
Troubleshooting
It says “No sites defined — every shift is in one place.”
No sites exist yet. Admins and managers add them on Workforce › Sites.
A warning says some shifts have no site set.
Those shifts are not linked to a site, so they are listed separately.
Good to know
- Shows today only.
Related how-tos
- Staffing ops Run today’s staffing: who is out of adherence, how the day compares with plan, cover by skill, shift swaps, overtime, availability, attendance and weekly patterns.
- Queues & SLA Watch calls waiting, the service level and live calls per queue, and configure each queue's targets, hours and routing.