Find a weak call and see why it scored low
Filter the scored calls and read why a call got its score.
Where to find it
AI agents › Call quality
Open this screen
Steps
- Open AI agents › Call quality.
- Set the filters, for example one AI agent, Hung up as the Outcome and a low Score.
- Press Details on a call.
- Read each criterion in Call score: its score, the reason and the caller’s or agent’s words quoted.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Details | Shown on calls with scored criteria. Opens Call score. | — |
| Not scored | Shown for a criterion that could not be checked on that call, with the reason. | — |
Tips
- Click the caller’s name to open their contact in Prospects, when the number is known.
Good to know
- Correctness is not checked when no AI model answered or the hourly checking limit was reached; the reason says so.