Coach an agent with Auto-improve
Add style guidance to an agent from the criteria it scores low on, and undo it if you do not like it.
Where to find it
AI agents › Call quality
Open this screen
Steps
- Open AI agents › Call quality.
- Choose one agent in the AI agent filter. Its trend panel appears.
- Press Auto-improve.
- Read what was added to the agent’s learned guidance. Press Undo to take it back, or Done to keep it.
- If questions it could not answer are listed, open Suggestions to add the missing answers.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Auto-improve | Adds guidance lines for criteria that are low over enough real calls. | — |
| Undo | Puts the guidance back as it was. | — |
| Trend for (agent) | Daily average score of real calls, each criterion over 30 days, and the score before and after each guidance version. | — |
Troubleshooting
“Nothing to change: no criterion is low enough over enough real calls.”
The agent is doing well enough, or there are not enough real calls yet.
Tips
- Every Auto-improve is listed on What it learned, where it can also be reverted later.
Good to know
- Guidance is style only; facts still come only from your sources and saved answers.
- Only managers see Auto-improve.
Related how-tos
- Call quality See every AI agent call scored after it ends, find weak calls, and coach the agent.
- What it learned See every change an AI agent made to itself from its calls and from saved answers, and revert any of them.
- Revert something the agent learned Undo one learned change and stop the agent from learning it again.
- Suggestions Close the gaps in your agent's knowledge: questions callers asked that it could not answer, and Q&A written from your sources.