Q&A
Teach the agent exact answers to specific questions.
Where to find it
Sources › Q&A
Open this screen
Steps
- In the sidebar, open Sources › Q&A.
- If you have several AI agents, pick the agent in the list at the top right; sources belong to one agent.
- Fill in Add Q&A with a Question and its exact answer, then press Add Q&A.
- Use Check a question in Data sources to see what the knowledge base finds for a question.
- Press Auto-improve to tidy every answer; Undo puts them back.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Question | The question callers ask. | — |
| Answer | The exact answer the agent should give. | — |
| Auto-improve | Merges duplicates, fixes wording, shortens answers for the phone and checks each against your sources. | — |
| Check a question | Shows what this agent's knowledge base finds. No call is made. | — |
| Search these questions and answers | Filters the list. | — |
| Data sources | This agent's sources by type (Files, Website, Text snippets, Q&A, Notion import), the organisation's storage meter, and Re-index agent. | — |
Troubleshooting
"Enter both a question and an answer."
Fill in both boxes.
Tips
- Each row notes where it came from: imported from the chat app, learned from a call, saved by a person or suggested from your sources.
- When a banner says live calls do not use this knowledge base yet, what you add is stored and searchable but not read on a call until AI answering is configured for the service.
Good to know
- Storage is shared by every agent in the organisation: up to 3,000,000 characters in all, and up to 200,000 characters per source (a longer one is cut, and the cut is shown).
- Members can read sources; only workspace managers can add, change or delete them.
Related how-tos
- Add a question and answer Give the agent the exact answer to a question callers ask.
- Auto-improve your Q&A Let the AI merge duplicates and tidy answers for the phone, using only facts from your sources.
- Check what the knowledge base finds for a question See which stored passages a question would be answered from, without making a call.
- Suggestions Close the gaps in your agent's knowledge: questions callers asked that it could not answer, and Q&A written from your sources.
- Knowledge sources: fixing common problems Fix the messages the Sources pages can show when adding files, pages and other sources.