Add a question and answer
Give the agent the exact answer to a question callers ask.
Where to find it
Sources › Q&A
Open this screen
Steps
- Open Sources › Q&A and pick the agent.
- In Add Q&A, type the Question, for example Do you ship internationally?
- Type the exact answer the agent should give.
- Press Add Q&A. The toast says Added.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Question | Up to 500 characters. | — |
| Answer | Keep it short enough to say on the phone. | — |
Troubleshooting
"Enter both a question and an answer."
Fill in both boxes; Add Q&A stays off until you do.
Tips
- Questions callers asked that the agent could not answer are listed on Sources › Suggestions, ready to add.
Good to know
- Members can read sources; only workspace managers can add, change or delete them.
Related how-tos
- Q&A Teach the agent exact answers to specific questions.
- Check what the knowledge base finds for a question See which stored passages a question would be answered from, without making a call.
- Suggestions Close the gaps in your agent's knowledge: questions callers asked that it could not answer, and Q&A written from your sources.