Carrier, stuck calls and voice quality

Steps

1. Open Settings › Phone numbers.
2. Carrier shows the carrier in use; red means it is not healthy right now.
3. Stuck calls counts calls that did not end properly, with the failures in the last hour.
4. Voice quality lists each agent's call audio over the last 7 days, with a diagnosis. A low MOS or high jitter or packet loss usually means a weak network.
5. Carriers lists each carrier's priority, health and calls in the last 30 days.

Troubleshooting

Tips

• Headsets on a wired connection usually score better than over Wi-Fi.

Good to know

• Rates per minute and the carrier event log are shown only to the platform operator.

Related how-tos

• Phone numbers See the phone numbers connected to your organisation, request a new one, route each number to a line, and check call quality.
• Look up a phone number See which carrier a phone number belongs to, its line type and country.