Compare periods and phone lines

Steps

1. Open Voice › Voice analytics.
2. Press Last 7 days, Last 30 days or Last 90 days in Period.
3. Choose a line in the list next to it, or All lines.
4. Read Answered by your agent: the share shows how many turns the agent answered itself.
5. Check On the call for slow turns and calls the agent could not answer; the line's settings say why.

Settings on this screen

Tips

• With 7 days the bars are labelled by weekday; with more days by date.

Good to know

• A slow turn means the agent took longer than 2.5 seconds to answer.

Related how-tos

• Voice analytics and overview See how many calls your AI agent picked up, how often it answered, and when callers were put through to a person.
• Call history Every call on your workspace with who, when, how long, the result and the summary, and each call opened to read what was said.