Try an agent on a real phone call
Hear the agent answer one of its phone lines, on your own phone.
Where to find it
AI agents › All agents › Test call
Open this screen
Steps
- Open AI agents › All agents and press Test call on the agent’s row (or open the agent and scroll to Test call).
- If the agent answers more than one line, choose the Phone line.
- Under Hear it on a real phone, enter Your phone number and press Call my phone with this line.
- Answer your phone and talk to the agent as a caller would.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Phone line | Which of the agent’s lines the test uses. Shown when it answers more than one. | — |
| Your phone number | The phone the test call rings. | — |
| Call my phone with this line | Rings your phone and answers it the way callers are answered on that line. | — |
| Or call the line from any phone | Shows the line’s number when the line can really be reached, or the reason it cannot. | — |
| Have the agent call a number | The agent places a call to a number you give, working toward the goal you describe. | — |
Troubleshooting
“This agent answers no phone line yet. Choose it for a line under Line & status.”
In Line & status, choose this agent under Answered by for a line, then test again.
“This organisation has no phone line yet.”
Create a line with the Setup wizard first.
Tips
- To check answers without a phone call, use Open playground instead.
- Test outbound readiness (under the test call) checks, without dialing anyone, what an AI call from this line needs: the number at the carrier, the caller ID, the public address, the AI agent, its knowledge base and voice, the opening AI disclosure and the calling rules. Each failed check says how to fix it.
Good to know
- Each test is a real, billed call.
- Test call appears only on agents that answer a phone line.
Related how-tos
- All agents See every AI agent in your organisation, which phone lines each one answers, and open one to change it.
- Hear your line on a real phone Have your line ring your own phone and answer it the way a caller is answered, or call the line from any phone.
- Playground Chat with an AI agent to check its answers, and see which knowledge base notes each answer came from, before it talks to callers.