Set a line's business hours
Set when a caller who asks for a person can be put through; outside these hours your AI agent says nobody can come to the phone and keeps helping.
Where to find it
Settings › Phone lines › Settings › Business hours (or step 1 of the Setup wizard)
Open this screen
Steps
- Open Settings › Phone lines, press Settings on the line, then Edit under Business hours.
- Choose the Timezone.
- For each day press Open this day and set the opening and closing times. Press Add a second session for a lunch break, and the cross to remove a session.
- Press Copy Monday to Tuesday–Friday to copy Monday's hours to the other weekdays.
- Press Save business hours.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Timezone | The timezone the hours are read in. | Asia/Tokyo |
| Open this day | Opens a day with one session; a day without sessions is closed all day. | — |
| Add a second session | A second session on the same day, for example after a lunch break. Two sessions per day at most. | — |
| Copy Monday to Tuesday–Friday | Copies Monday's sessions to Tuesday to Friday. | — |
Troubleshooting
A save is refused with a message about the times.
A session must close after it opens, and two sessions on one day must not overlap. Fix the day named in the message.
Tips
- In the Setup wizard, step 1 also offers Open 24 hours, or one opening and closing time on the days you tick.
- Business hours are not read out to callers. They decide when a caller can be put through to a person.
Good to know
- Public holidays and one-off closures are set under Inbound ops › Holidays & emergency.
Related how-tos
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Choose who callers are put through to Decide who rings when a caller asks your AI agent for a person during business hours.
- Set a queue's hours, closed message and holiday calendar Set when a queue is open, what happens when it is closed, and which holiday calendar closes it.
- Add holidays and run an emergency closure Close queues on holidays, and close every queue at once with a message in an emergency.
- Setup wizard Set up phone answering in seven steps, one at a time: a phone line and its business hours, your agent's voice, your AI prompt, the knowledge base your agent answers from, who to put through and the rules for calls, a test, then switching your AI agent on.