Add holidays and run an emergency closure
Close queues on holidays, and close every queue at once with a message in an emergency.
Where to find it
Calls › Inbound ops › Holidays & emergency
Open this screen
Steps
- Open Calls › Inbound ops and scroll to Holidays & emergency.
- Enter the Date, a Name and the Holiday calendar, then press Add closure. Press × on a closure to remove it.
- For an emergency, write the Emergency closure message and save it.
- Press Activate emergency closure. Every queue plays the message until you press Lift emergency closure.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Holiday calendar | The calendar the closure belongs to; queues using that calendar close on the date. | — |
| Emergency closure message | What every queue says while the emergency closure is active. | — |
Troubleshooting
A closure has no ×.
It is shared with all organisations and only the platform operator can remove it.
Tips
- Choose each queue's holiday calendar under Queues & SLA › Configure › Hours.
Good to know
- Shown to administrators and managers.
Related how-tos
- Inbound ops Run the inbound desk day to day: call-backs, queue pausing and draining, voicemail, holidays and emergency closures.
- Set a queue's hours, closed message and holiday calendar Set when a queue is open, what happens when it is closed, and which holiday calendar closes it.
- Set a line's business hours Set when a caller who asks for a person can be put through; outside these hours your AI agent says nobody can come to the phone and keeps helping.