Synthia messages and what to do
Understand what Synthia means when it cannot answer, and what to do next.
Where to find it
The round chat button at the bottom right of every signed-in screen
Steps
- Read the first line of Synthia’s reply.
- Find the same words below and follow the answer.
- If it still does not help, open a support ticket from the reply.
Troubleshooting
“I can’t answer questions yet: the AI model for the support assistant has not been set up. These may help:”
The AI behind Synthia is not set up yet. Use the links it lists, the help center, or a support ticket.
“The AI did not answer just now. These may help:”
The AI did not reply this time. Ask again in a moment, or use the links and the ticket it offers.
“Too many requests. Wait a moment and try again.”
You asked many questions in one minute. Wait a moment.
“The support assistant has answered as many questions as it can today. Try again tomorrow, or open a support ticket.”
There is a daily limit per person and per organisation. Try tomorrow, or open a ticket.
“Type a question first.”
The question box was empty.
“Something went wrong. Try again.”
Send the question again. If it keeps happening, reload the page.
Tips
- The help center (“Help & support”) works even when Synthia cannot answer.
Good to know
- Tickets are also limited per hour, to stop accidental floods.