How do I open a support ticket from Synthia?
Send your question to the support team when Synthia cannot answer it.
Where to find it
The round chat button at the bottom right of every signed-in screen
Steps
- When Synthia is not sure of an answer, it shows “Open a support ticket” under it. Press it.
- Check the “Subject” and “What do you need help with?” fields; Synthia fills them in from your question, and you can change them.
- Press “Send ticket”. Synthia confirms with the ticket number.
- Press “Cancel” instead to close the form without sending.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Subject | A short title for the ticket (up to 160 characters). | — |
| What do you need help with? | Your question in your own words (up to 4000 characters). | — |
Troubleshooting
It asks for a subject
“Give the ticket a subject.”
It asks what I need help with
“Describe what you need help with.”
Tips
- The ticket includes the page you were on, so the team knows where to look.
Good to know
- A ticket is sent only when you press “Send ticket” yourself; Synthia never sends one on its own.