Help & support (this help center)

Find a how-to for every screen, by searching or by area, and read the common questions.

Where to find it

🎫 Help desk › Help & support (Full mode) · 🏠 Essentials › Help & support (Easy mode)

Open “Help & support” in the sidebar.
Type in “Search the how-tos”, or press an area chip (“All areas” shows everything).
Open a how-to. It shows where to find the screen, “Open this screen”, the “Steps”, “Settings on this screen”, “Troubleshooting”, “Tips”, “Good to know” and “Related how-tos”.
Press “All how-tos” to go back to the list. “Common questions” are at the bottom of the page.

Setting	What it does	Default
Search the how-tos	Finds how-tos by any word in their title, steps, settings or messages.	—
All areas	The area chips show one area at a time, with its number of how-tos.	All areas

It says the how-to was not found

“That how-to was not found. Here is the full list.” The link was old or the how-to is not for your role; search the list instead.

Every page has a ? button next to its title that opens the how-to for that page.
At the bottom, “Browse all features” opens the capability catalogue and “What's new” opens the changelog.

You see only the how-tos for screens your role can open.
A how-to marked “Switched off until an operator turns it on” describes a feature that is built but not switched on yet.
Chat apps and social networks (LINE, Slack, X, Facebook, iMessage…) make one preview per link, in the language of the link — not in each reader's own language. To send a preview in your reader's language, copy the link in their language.