See what callers asked (Phone inquiries)
Read, call by call, who phoned and what they asked on your line, and open the whole conversation.
Where to find it
Essentials › Inquiries › Phone inquiries (Easy mode)
Open this screenSteps
- Switch to Easy mode and open “Inquiries” under Essentials. “Phone inquiries” is the first tab.
- Choose the period: “Today”, “This week” or “All”.
- Read each row: “Date and time”, “Caller name”, “Contact” and “What they asked” (their words, their “Voicemail message” and the “Option chosen”).
- Press “Conversation” (or the row) to open the whole call, both sides in order.
- From there use “Call again” to call them back, or “Open in Call history”.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Today / This week / All | The period the list covers. | This week |
| Caller name | Shown when the caller's number is in your phone book; it links to the contact. | — |
| Contact | The caller's number and the e-mail on their phone book entry; press to call or write from your own device. | — |
Troubleshooting
“The phone inquiries could not be loaded.”
Reload the page. If it keeps happening, check that you have a workspace open.
“No phone inquiries in this period.”
No inbound call reached your lines in that period. Choose “All”.
A column is blank.
Anything a call did not record is left blank on purpose rather than guessed.
Tips
- A name appears only when the number is in your phone book: add the contact to see names next time.
Good to know
- Only real calls are listed; browser test calls are not.
Related how-tos
- Inbox and Inquiries Work through every message and phone inquiry from your customers in one list, so nothing is missed.
- Read the whole conversation of a call See everything the caller and your AI agent said on a call, in order, with times, so you have the full context before you act.
- Call someone back (Call again) Call a caller back from the call itself: your own phone connected through your organisation's line, or your line's AI agent calling them.
- See who called and call back Find the calls you missed, call the person back and mark each call handled when it is dealt with.