Prepare booking reminders
Switched off until an operator turns it on
Write a reminder for the bookings you selected, check who it would reach, and queue it now or before each booking.
Where to find it
Calls › Calendar › Send reminder
Open this screenSteps
- Open 📞 Calls › Calendar, click a day and tick the bookings (or press “Select all”).
- Press “Send reminder”.
- Pick a saved wording under “Template” if you have one, or edit the “Message”. {name}, {service}, {date} and {time} are filled in for each booking.
- Check the preview: how many people will be messaged, how many message segments, and who has no phone number.
- Press “Send now” to queue it at once, or type offsets such as 24h,2h under “Or send automatically, before the booking” and press “Schedule reminders”.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Template | Saved wordings you can start from. | — |
| Message | The reminder text with merge fields. | Hi {name}, this is a reminder about your {service} on {date} at {time}. Reply if anything changes. |
| Or send automatically, before the booking | Offsets before the start time, such as 24h, 90m or 2d, separated by commas. | 24h,2h |
| {confirm}, {reschedule}, {cancel} | Put these in the message to give the customer a link to confirm, move or cancel the booking themselves. | — |
| Save this wording as… / Save template | Saves the message as a template (admins and managers). | — |
Troubleshooting
The preview warns that nothing fills a field.
A field name in braces is unknown and would be sent as written. Fix its spelling or remove it.
It says some bookings have no phone number.
Those bookings are skipped. Add a phone number with “Edit”.
It says some reminders are already in the past.
An offset that falls before now is not queued for that booking.
It says “No public URL is set, so the links in reminders point nowhere. Set it in Telephony & AI.”
The confirm, move and cancel links need the service’s public address, which your platform operator sets.
Tips
- “24h,2h” means one reminder the day before and one two hours before.
Good to know
- Reminders go out by SMS, which is off until an operator turns it on. Until then they are queued and recorded against the booking, but nothing is marked sent.
Related how-tos
- Calendar See and manage the diary of bookings your team and your customers make, and the call-backs waiting in your queues.
- Add, change or confirm a booking Put a booking in the diary, change its time or status, and confirm it.
- Online booking page Switched off until an operator turns it on A public page where customers book a time or ask to be called back; bookings land in the Calendar and call-back requests in your queue.