Confirm, cancel or move a booking from a link
Switched off until an operator turns it on
What a customer sees when they open the link in a reminder: confirm, cancel or move their booking in one step.
Where to find it
Booking link from a reminder (/b/…)
Steps
- The customer opens the link from the reminder message.
- They see the service, the date and time, and the length.
- They press “Confirm this time” or “Cancel”.
- To move it, they choose a time under “Move it to another time” and press “Move it”.
- The change shows in 📞 Calls › Calendar: confirmed, cancelled, or moved back to Pending.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Confirm this time | Marks the booking as confirmed. | — |
| Cancel | Cancels the booking and stops its queued reminders. | — |
| Move it to another time | Times offered for the same service. | — |
Troubleshooting
It says “That link is not valid. It may have been replaced by a newer reminder.”
A newer reminder replaced the link. Use the link in the latest message.
It says “That slot has just been taken. Please choose another.”
Someone took that time first; choose another.
Tips
- A link ending in ?a=confirm or ?a=cancel does the action as soon as it opens.
Good to know
- Reminders that carry this link go out by SMS, which is off until an operator turns it on.
- A moved booking goes back to Pending until it is confirmed again.
Related how-tos
- Online booking page Switched off until an operator turns it on A public page where customers book a time or ask to be called back; bookings land in the Calendar and call-back requests in your queue.
- Prepare booking reminders Switched off until an operator turns it on Write a reminder for the bookings you selected, check who it would reach, and queue it now or before each booking.