Your settings are the same everywhere
The setup wizard and the other pages show and change the same settings. Change one in any place and every page shows the new value.
Where to find it
Home › Setup wizard, AI voices and AI agents › All agents
Open this screenSteps
- Open Home › Setup wizard. Step 1 sets the phone line: its number, business hours and call language. Step 2 sets your agent's voice.
- Step 3 edits the prompt of the AI agent that answers the line you chose. Step 4 sets the knowledge base the line answers from, step 5 who to put through and the call rules, and step 7 switches your AI agent on.
- On AI voices or an agent’s page, each setting shows its value and where it comes from: Set for this line, Your account’s choice, Your own choice or Set on the AI agent.
- Press the link next to a setting, such as Set in setup step 2, to open the step that changes it. A change made on any of these pages shows in the wizard too.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Call voice | The voice callers hear. A line’s own voice comes first; a line without one uses your account’s voice. | — |
| Voice you hear in the app | The voice you hear in tests and previews in the app: the voice you chose. | — |
| Call language | One setting shared by a line and the AI agent that answers it. Changing it on the line or on the agent changes both. | — |
Troubleshooting
A line speaks a different voice from the one I chose.
That line has its own voice (Set for this line). Change it under Voice per phone line on AI voices.
“This voice cannot play here right now.”
The voice cannot be played on this page at the moment. Try again later, or choose another voice to hear one here.
Tips
- A voice you choose in the setup wizard, on AI voices or on an agent’s page is used everywhere: on calls, in tests and in the app.
- Changing an agent’s language also changes the call language of the phone lines it answers.
Good to know
- Only managers and administrators change these settings; others can read them.
Related how-tos
- Setup wizard Set up phone answering in seven steps, one at a time: a phone line and its business hours, your agent's voice, your AI prompt, the knowledge base your agent answers from, who to put through and the rules for calls, a test, then switching your AI agent on.
- Choose the AI's voice Pick the voice your AI agent speaks with on calls for the whole workspace.
- Set the language calls start in Choose the language your AI agent greets callers in on a line.
- All agents See every AI agent in your organisation, which phone lines each one answers, and open one to change it.
- Build your AI prompt Shape how your AI agent behaves on calls: its persona and model, its instructions and quick replies.