AI inbound calls
Check that your AI agent answers calls to your numbers: each line's status, its call language, the carrier's activity and the latest calls.
Where to find it
Calls › AI inbound calls (Easy mode: Voice › Inbound calls)
Open this screen
Steps
- Open “AI inbound calls” under Calls (in Easy mode, “Inbound calls” under Voice).
- Read the tiles: “Phone lines” (and how many your AI agent answers), “Total calls”, “Last 7 days” and “Positive”.
- Under “1 · Status”, each line shows “Your AI agent answers”, “Switched on, but not ready” (with the first missing item) or “Your AI agent makes calls”. “Settings” opens the line's settings.
- Under “3 · Voice & language”, choose each line's “Main language for calls” (managers); it is saved at once. “AI voices” changes the voice.
- Press “Test call” at the top (or in “Self-test”) to open the setup wizard and try your line with a test call.
- Check “Carrier activity” and “Call activity” to see what reached your numbers; “Call log” opens Call history.
Settings on this screen
| Setting | What it does | Default |
|---|---|---|
| Test call | Opens the setup wizard, where test calls are placed. | — |
| 1 · Status | Each line's state and its “Settings” button; “Phone lines” opens the list of lines. | — |
| 2 · Connection to the carrier | When the carrier last sent a request. CallDesk connects your numbers to the carrier; there is no webhook for you to set. | — |
| Main language for calls | The language the AI agent greets callers in on that line, and keeps speaking. It changes only when a caller asks for another language, or speaks two full sentences in a row in another one. Managers change it; others read it. | — |
| Prompt & voice — inbound | Says whether calls are answered from the linked agent's prompt and knowledge base; “All agents” opens the agents. | — |
| Carrier activity / Call activity | The last requests from the carrier and the last calls with status and sentiment. | — |
Troubleshooting
“No inbound queue yet. Create one under Queues & SLA first.”
There is no line yet. Create one under Queues & SLA, then set it up on Phone lines.
A line shows “Switched on, but not ready”.
Read the sentence under it, for example “This line has no phone number yet.”, and fix that item in the line's settings.
“This number is not saved in international format (+ and the country code first), so a call to it may not reach this line. Change it on Phone lines.”
Save the number with + and the country code on Phone lines.
“There is no phone voice for {language} yet, so calls to this line start in Japanese.”
That language has no phone voice yet; choose another language, or keep it knowing calls begin in Japanese.
“Telephony is in simulator mode, so no real call reaches this line yet.”
This service is not connected to a real phone service yet; the operator connects it.
“No call to your numbers has reached CallDesk yet. Place one call, then reload this page.”
Call one of your numbers once, then reload to see the carrier's request.
Tips
- To have the agent call out instead, use Outbound call agents.
Good to know
- This page reads your lines and calls and changes only each line's call language; everything else is changed on Phone lines, AI voices and All agents. A line’s call language is also the language of the AI agent that answers it, so changing it here changes the agent’s too.
Related how-tos
- Carrier activity: did a call reach CallDesk? Tell whether calls to your numbers are arriving, by reading what the phone carrier sent on the latest calls.
- Set the language calls start in Choose the language your AI agent greets callers in on a line.
- Phone lines See every phone line, whether your AI agent answers it, and open a line to set its number, AI agent, language, hours and who callers are put through to.
- Test incoming and outgoing calls Try your line before switching it on: on screen, on your own phone, and with your agent calling a number.
- AI voices Choose the voice your AI receptionist speaks with on calls, tune how it sounds, teach it how to read names, and clone your own voice.
- All agents See every AI agent in your organisation, which phone lines each one answers, and open one to change it.
- Check whether your AI agent answers a line Know at a glance which lines your AI agent answers, which ring your team, and what is still missing.